Maritime Supervisor Training Series: Conducting Difficult Conversations

$24.95

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PLEASE NOTE:

You will have 72 hours from purchase to complete the interactive course.

The online interactive course includes interactive knowledge checks / quiz questions, and you WILL receive a certificate on completion.

You will have 48 hours from purchase to watch the streaming video.

The streaming video does NOT include a certificate of completion.

Preview
Description

Part of the Maritime Supervisor Training Series. Managing employees is both an art and a science. Given the length of time mariners employees need to work and live together in close quarters, supervisors face unique challenges. Understanding the drivers of human behavior and practicing good communication skills can help maritime supervisors overcome obstacles to teamwork and develop their leadership potential.

After being presented with challenging situations, supervisors select from optional responses, observe the positive or negative outcomes of their choices and then receive feedback before proceeding. This instructional technique is similar to case-study models found in the nation’s best business schools; here, however, we have customized it to teach maritime supervisors in their unique positions as leaders.

This program demonstrates how to make it easier to proactively address subjects like wearing PPE, improving personal hygiene, and being on time for shifts. Length: 34 minutes

Topics Include:

Taking Responsibility for Personal Safety
Resolving Interpersonal Workplace Conflicts
Utilizing the Corrective-Action Process to Modify Employee Behaviors

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